What are your support policies?

We want to make sure you get off to a great start with Stock Rover, so we offer individualized email support for new free users in their first 14 days of using Stock Rover, while experiencing Premium Trial.

For our paid subscribers, we want to ensure that you get the absolute most out of Stock Rover. Consequently all paid premium plans receive individualized and responsive email support from our expert support team. Users who are subscribed to either the yearly or two year plan for Premium or Premium Plus can also opt for prioritized hotline telephone support for an additional $50 per year.

Our support policy allows us to offer excellent, responsive email support to our premium customers, and to those who are new to the Stock Rover platform. We encourage users without guaranteed email support to use the many training resources on our website. Just select from the Resources menu at the top of the page to find video tutorials, help documentation, and more.

Please note that we read and consider ALL email we receive from users, including those who do not have a plan with email support—we just cannot guarantee a response. We sincerely appreciate feedback from all our users—please do not hesitate to email us with feedback or concerns.

Stock Rover Support is active Monday to Friday from 9AM to 5PM ET, excluding holidays.


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