What are your support policies?

We want to make sure you get off to a great start with Stock Rover, so we offer individualized email support for new free users in their first 14 days of using Stock Rover, while experiencing Premium Trial. After the Premium Trial period is over, individualized email support is available to users who upgrade to any of our three paid Premium plans. Free individualized email support is a feature of all Stock Rover paid premium membership plans. Users who have opted for the yearly or two year Premium Plan or the Premium Plus plan can additionally opt for prioritized hotline telephone support for $50 per year.

This policy allows us to offer excellent, responsive email support to our premium customers, and to those who are new to the Stock Rover platform. We encourage users without guaranteed email support to use the many training resources on our website. Just select from the Resources menu at the top of the page to find video tutorials, help documentation, and more.

Please note that we read and consider ALL email we receive from users, including those who do not have a plan with email support—we just cannot guarantee a response. We sincerely appreciate feedback from all our users—please do not hesitate to email us with feedback or concerns.

I signed up for Premium.... Does the Premium plan come...