Support Policy

Individualized email support is offered during the 14-day free Premium Trial for all users. Premium Trial members who email us can normally expect a response on the same or next business day.

We want to ensure all of our paid subscribers get the absolute most out of Stock Rover. Consequently all paid premium plans receive individualized and responsive email support from our expert support team. Users who are subscribed to either the yearly or two year plan for Premium or Premium Plus can also opt for prioritized hotline telephone support for an additional $50 per year.

Our support policy allows us to offer excellent, responsive email support to our premium customers, and to those who are new to the Stock Rover platform. We encourage users without guaranteed email support to use the many training resources on our website. Just select from the Resources menu at the top of the page to find help documentation, video tutorials the support database and more.

We read and consider all email we receive, so please do not hesitate to email us with feedback, or to report a data problem or bug. Depending on the issue, our Customer Support Team may respond directly to you, but if you are not entitled to email support (per the above terms), there is no guarantee you will receive a response.

For individual assistance on your questions and a guaranteed response, you must qualify for support as described above. Our Customer Support Team works 9AM – 5PM Eastern, Monday – Friday. These are our support plan options for all paid subscribers:

  • Email Support means you are guaranteed a response (normally the same or next business day) from our Customer Support Team when you email us.
  • Prioritized Email Support and Hotline Telephone Access is available to Premium or Premium Plus users with a yearly or two year plan. The cost of prioritized hotline telephone support is $50 per year. In addition to receiving top priority mail support, you can call in from 9AM – 5PM Eastern on weekdays to speak with one of our team members. Our contact number is provided after sign up.

For users who do not have email support: You are encouraged to utilize the resources on our website Help and Support and the Support Pages (a knowledge base created from common user questions). These pages are updated regularly. The search box at the top of our web pages and in the Stock Rover app can also help you find what you’re looking for.

Last Revision Date: July 1, 2018