FAQs

Didn’t answer your question? See our help pages, or email us at support@stockrover.com.

Why Stock Rover?

Getting Started

Membership Plan Options

Privacy and Security

Stock Rover Financial Data

Portfolios and Watchlists

Brokerage Integration

Screeners

Charting

Why Stock Rover?


 

What is Stock Rover?

Stock Rover is a powerful investment research tool that goes well beyond what investors are used to from existing equity research sites. Stock Rover excels at performing both fundamental analysis and technical analysis, and is particularly adept at comparing competing stock, ETF and mutual fund investment opportunities. As a Web 2.0 platform, Stock Rover uses many standard desktop software user interface conventions (such as right click for menus and resizable and collapsable panels). This makes Stock Rover powerful and functional, while still being quick to learn and simple to use.

How much does Stock Rover cost?

A Basic Stock Rover membership is completely free and always will be. We also offer a paid membership plan, the Premium plan, which offers advanced capabilities and will always remain ad-free. Head to our plan comparison page to see the full list of differences between the Basic membership plan and the Premium membership plan. We protect the privacy of your email address by not distributing it to any third parties.

Who is Stock Rover for?

Stock Rover is for all investors. If you use Yahoo Finance, Google Finance, MSN Money, your brokerage company’s web site or any other financial sites for investment research, you owe it to yourself to check out Stock Rover. Head on over to the testimonials page to hear what other users think.

Why did we build Stock Rover?

We are investors who were frustrated with the existing array of disparate investing web sites. Financial research often required opening multiple windows and tabs from multiple providers; it got very confusing. Furthermore, even to do rudimentary comparison we needed to use separate spreadsheets and often had to manually enter data. We felt there had to be a better way to screen, analyze and pick investments. In addition to being individual investors, we are software engineers with deep experience in designing and building enterprise class software, so we decided to build the best possible tool for stock research – a tool that we would want to use.

What makes Stock Rover better?

Many things. Speed, power, flexibility, completeness, ease of use. Stock Rover is built with a state of the art Web 2.0 architecture that presents a single pane of glass to the user where all relevant financial information is presented and manipulated. You never get lost down a canyon of page clicks or across an array of different windows. Think of Stock Rover as an enormous spreadsheet containing the public financial data on all of the companies that interest you. All of the information you need to make smart investment decisions is at your fingertips. Stock Rover works right out of the box, but is also easily customizable to fit the style and needs of each individual investor.

Getting Started


 

How do I sign up for Stock Rover?

Registration is easy, and it takes less than 30 seconds. No credit card is required. Simply set up your personal Stock Rover account from our Sign Up form. Your email address and your data will be kept private and secure and will not be re-distributed to any third parties.

Stock Rover is completely free for Basic members and $74.99/quarter, $249.99/year or $429.99/2 years for Premium members. New members who do not enroll in a Premium plan may activate a 14-day free trial of Stock Rover Premium at any time. For more information on the differences between Basic and Premium membership, see our plan comparison page.

Do I have to download and install software?

No, there is no software to download and install. Stock Rover runs inside your browser.

What is Stock Rover Markets and how is it different from Stock Rover?

Stock Rover and Stock Rover Markets are two complementary platforms for investors under the same roof. Visit Stock Rover Markets for a daily dose of market news, stats, and stock quotes, plus an earnings calendar. Check in to Stock Rover for your watchlists, portfolios, screeners, and for a deep dive into stock comparison and research.

How do I access Stock Rover?

You simply log into your Stock Rover account to access all of your data.

What browsers can I use?

For the four supported browsers listed below, we recommend using the most recent version. In general we support each of the four browsers, providing the version in use is less than 2 years old. Stock Rover has been tested and is supported on the following browsers:

  • Chrome 23.0 or higher
  • Firefox 16.0 or higher
  • Internet Explorer 10 or higher
  • Safari 6 or higher (Mac only)

What sized monitors does Stock Rover work on?

Stock Rover works comfortably on monitor resolutions from 1366 x 768 on up. For Premium members, it also works well in multi-monitor set ups as many of the panels are detachable and can run in separate windows.

Does Stock Rover work on a tablet?

Yes. Stock Rover supports tablets. We support all iPads except for the original iPad. We also support Android tablets with the exception of the 7-inch form factor. Stock Rover is also available as an app in the Apple™ iPad App store and is free. See our tablet support pages for more information.

Can I be a Stock Rover member if I’m not in the U.S.?

Yes, Stock Rover can be used from any country.

What kind of support is available?

There is extensive getting started and how to help on the web site. All of the financial metrics provided by Stock Rover are fully documented. We also have an extensive video library with both product and investing tutorials. Finally our web site is fully searchable.

Premium members receive email support. Premium members can also add on prioritized hotline support for an additional $30/quarter or $100/year. All users can feel free to email us at support@stockrover.com. However only users who have purchased a support plan are guaranteed a response (within a reasonable time frame). Our Customer Support Team works weekdays from 9AM-5PM (Eastern).

I’d like to send you feedback. How do I do that?

We love hearing from our users. If there is anything you would like to tell us to help us make the product better, please email us at feedback@stockrover.com.

Can I send feedback even if I have a Basic plan?

Yes, we welcome feedback from all our users, as it is a major element of our product development. Tell us what’s on your wish list!

Membership Plan Options


 

What is the difference between Basic and Premium membership?

Both offer exceptional research capabilities—Premium offers the full range of capabilities while Basic is more limited. Some advanced features are not available to Basic members, and there are lower limits on how much can be saved in the Stock Rover account. Additionally, Basic members are served non-intrusive advertisements on both Stock Rover and Stock Rover Markets. Premium members will never see ads. The full list of differences can be found on our plan comparison page.

How much does the Premium plan cost?

The base cost for a Premium membership is $74.99/quarter, $249.99/year or $429.99/2 years. Email support is included in this price. With prioritized hotline support, the cost is 104.99/quarter, $349.99/year or $629.99/2 years.

Does the Premium plan come with email support?

Yes, the Premium plan includes support. You can add prioritized hotline support for $30/quarter or $100/year. Requests from accounts with support are treated with higher priority and we guarantee a response to all requests within a reasonable time frame.

If you do not purchase email support, you are still welcome to email us with any questions, concerns, or feedback; we read and consider all email. However we do not guarantee a response or any assistance beyond what is offered via our on-line help resources.

Does the 14-day free Premium trial include all of the Premium features?

Almost all. Due to a licensing restriction, Premium Trial members are not able to export the Table to a CSV file. All other Premium features are available to Premium Trial members. In addition, Premium Trial members have free access to email support.

Do you offer refunds or credits?

No. This is a strict policy. We do not offer refunds under any circumstances. You may cancel the service at any time and your credit card will not be charged thereafter. You will have the full use of the services you have paid for through the contracted period.

Will my plan renew automatically?

Yes, but you may cancel the plan at any time to stop the automatic renewal. To cancel, email us at support@stockrover.com. You will be able to use the services for which you have contracted through the rest of the paid period. After that, your account will revert to a Basic (free) account. We do not issue refunds.

How do I know when my Premium plan will renew?

You can see this information by mousing over our username in the top right of the Stock Rover screen. Yearly Premium members will receive an email reminder 45 days before their membership is automatically renewed.

From the Account Settings window you can also change your plan, update your credit card information, and update your contact information or password. To cancel a Premium plan, email support@stockrover.com.

If I switch from Premium to Basic, will I lose my Premium data and settings?

No, but as a Basic member you will no longer be able to access them. However, should you decide to re-enroll in a Premium plan, all of your Premium items (such as notes, tags, and ranked screeners) will be restored.

Privacy and Security


 

Is Stock Rover secure?

Yes. The stockrover.com application uses the secure HTTPS protocol for communication between your browser and our servers. This means that all Stock Rover network traffic is encrypted and can not be decoded by any “man in the middle” listeners on the Internet.

What are you going to do with my email address?

We do not distribute your email address to any third parties. We only use your email address to communicate with you regarding anything pertinent to Stock Rover itself. We do send mailings newsletters announcing webinars and new blog posts, but you can easily opt out of any of these mailings at any time via the Options menu in Stock Rover.

Where is my investment information stored?

Your data is stored on our servers in our secured, locked and climate-controlled data center in Massachusetts. We also back up all Stock Rover data securely both to our secondary data center in New Hampshire and to a secure third party cloud storage provider. We only store user information that is necessary to service and improve Stock Rover. Offsite backups are always encrypted for additional security.

Is my investment information safe, secure and private?

Absolutely. Our data centers are locked and accessible to only authorized Stock Rover personnel. Stock Rover servers are protected by multiple layers of firewalls. Within Stock Rover, only a small set of authorized users have access to our database and within that group, no one will look at or examine your data on individual basis, unless it is conjunction with a support issue, and only then, solely for the purposes of support, nothing more.

Stock Rover Financial Data


 

Which stocks are supported?

Stock Rover supports over 40,000 tickers. We support all equities that trade on the following seven major North American exchanges:

  • New York Stock Exchange
  • NASDAQ
  • NYSE Alternext US (formerly American Stock Exchange)
  • NYSE ARCA (formerly Pacific Exchange)
  • Toronto Stock Exchange
  • TSX Venture Exchange
  • BATS Exchange

As well as and two over-the-counter (OTC) boards:

  • OTCBB
  • OTCPK

Stock Rover also support tickers traded on many foreign exchanges. Last, but not least, one of the most powerful features of Stock Rover is to allow tickers not in our database to be dynamically added by users.

Note that Stock Rover does not currently support options. We will however be supporting options in a future version of Stock Rover.

Where do you get your financial information from?

We pull data from a number of sources and we have a licensing agreement with Morningstar, which allows us to use their financial information. From our past experiences we believe that Morningstar is the most trusted and accurate data collection agency, allowing Stock Rover to have top-tier information.

Is your data GAAP compliant?

Yes. We believe that GAAP (Generally Accepted Accounting Principles) is the most accurate way to value and compare companies.

Are the price quotes delayed?

There is a delay from the exchanges, which is typical for financial websites. For most stocks the delay in getting the data from the exchanges is about a minute, while for more obscure stocks the delay is 5 minutes, and for foreign and micro-cap stocks it is about 15 minutes.

Are the prices refreshed automatically?

Data refreshes anytime you click on anything in the table or chart. If you are a Premium member you can also set the product to Auto-Refresh the table, which will automatically refresh the data even if you are not actively using the table or chart.

Portfolios and Watchlists


 

What is the difference between a portfolio and a watchlist?

A portfolio contains more information than a watchlist. Portfolios are designed to track the stocks you actually (or hypothetically) own. Portfolios maintain a list of the individual investments (stocks, ETFs, mutual funds), and, for each investment, the number of shares and the average purchase price for the shares. Stock Rover uses that information to calculate detailed performance data for the portfolio.

A watchlist is similar to portfolio, but only contains a list of ticker symbols—no quantity or buy price information is entered. A watchlist is generally used to track securities that you are interested in but don’t own.

What sort of portfolio management capabilities does Stock Rover have?

For Basic members Stock Rover allows you to create and update up to 10 portfolios. For Premium members the maximum number increases to 30. See the How To documentation for how to create portfolios. You can also import your portfolios that have been downloaded from your brokerage house in csv format from most brokerage houses. Again, see the How To documentation for how to import a portfolio.

Stock Rover is primarily a stock research platform, not an investment trading platform, so you cannot execute trades through Stock Rover.

How many portfolios and watchlists can I create?

Basic members can create up to 10 portfolios and up to 10 watchlists. For Premium members, the maximums increase to 30 and 30 respectively.

How many securities can I have in a portfolio or watchlist?

For Basic members, the maximum number of securities in an individual portfolio or watchlist is 100. For Premium members, the number is 250.

Brokerage Integration


 

Can I link Stock Rover to my brokerage account?

Yes, you can! Stock Rover’s Brokerage Integration facility is currently in beta. While in Beta, all users will have access to it regardless of their membership level. Find more information on how to link your brokerage account here.

How is my brokerage information protected and who has access?

We value security and respect your privacy so we have partnered with the most trusted data aggregation provider, Yodlee. Yodlee handles billions of transactions for millions of users and they have our trust as well. Their security policies are supervised by banking agencies and they comply with the Gramm-Leach-Bliley Act (GLBA) preventing the disclosure of personally identifiable information.

Only Yodlee interacts with your account credentials and institutions–Stock Rover never handles that most sensitive information.

We still treat the contents of your portfolio as highly sensitive information and never share these details. Within our company multiple firewalls and encryption layers prevent unauthorized access. Only a few key personnel have permission to access portfolio data and then only for the purpose of ensuring proper imports and updates.

Screeners


 

What is a screener and why would I want to use one?

A screener is a way of reducing the investable universe of stocks down to a much smaller set of stocks that you are interested in researching further based on their financial metrics and/or price performance.

Stock screeners, also sometimes referred to a stock scanners, are a common tool in stock selection. Stocks are narrowed down to a smaller set of candidates by applying filters; a stock must pass all filters to be included in screener results. Screeners can be performed on many disparate criteria such as earnings metrics, technical metrics, operational metrics, dividends etc. There are over 300 financial metrics in Stock Rover that you can screen for.

You would want to use a screener to quickly identify stocks that match your investment strategies. For example you may be interested in only large-cap stocks that pay a dividend of at least a 3% and have grown their dividend at least 4% per year for the last 5 years. Or perhaps you want to find value based momentum stocks that are within 5% of their 52-week highs and whose Price-to-Book ratio is under 1. Screeners allow you to do this extremely quickly.

Can I rank the stocks that pass a screener?

Yes. By using our ranking capability in our screener, you can assign weights to the various screening criteria. Once you do this, the stocks that pass the screener will be ranked from top to bottom. Ranked screening is a Premium feature.

How many Screeners can I create?

For Basic members, the maximum number of screeners is 15. For Premium members, the maximum number is 30.

How many different financial metrics can I filter on in a screener?

There is no practical limit. Stock Rover supplies over 300 screen-able financial metrics.

Charting


 

What capabilities does the charting facility have?

Stock Rover lets you chart up to 12 lines at once, including any combination of stocks, mutual funds, ETFs, Indices, Portfolios, Watchlists, Screeners, Sectors and Industries. You can also chart preferred shares, closed end funds and foreign stocks.

You can chart time periods from 1 day to 5 years (10 years for Premium members), and you can change the settings to charting in candlesticks or logarithmic price change. You can adjust the price for dividends, and set one line as a baseline by which the other stock performance is measured.

You can add up to 8 technicals and 6 fundamental metrics. Premium members can chart from over 100 fundamental metrics. You can also see see earnings, splits, dividends, the maximum drawdown and dates with portfolio activity (trades).

Premium users can also create “shortcuts” to save their favorite chart configurations.